CatalyzU Sales Success Program

The CatalyzU Sales Success Program is a 12-week training program designed to turn your sales teams into high-performing, revenue-driving units.

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According to McKinsey, organisations that embrace next-generation sales capabilities—including structured training—are growing revenue at twice the rate of GDP

Build capability, retain talent, and unlock measurable sales performance in just 12 weeks with our modular training solution that helps companies transform their sales teams into high-performing, revenue-generating units. We combine live instruction with hands-on labs so your teams leave with working sales playbooks, CRM pipelines, negotiation frameworks, and coaching tools that improve real outcomes and sustain long-term adoption.

This program can be specifically tailored for

retail

INSURANCE

FINANCIAL SERVICES

SERVICE

The Results You Can Expect



Measured performance where it counts

We link program outcomes directly to your department’s KPIs – so you see where the measurable improvements in speed, quality, customer experience, and risk reduction come from.



Time savings turned into value

47% of employees save more than an hour a day with AI, but only one-third know how to reinvest that time. Our training programs coach your managers and employees to channel that time gained into priority work.



Workflow redesign, not just tool rollout.

AI isn’t just about new tools – it’s about changing how work gets done. We help redesign workflows so your teams achieve lasting gains in efficiency, decision quality, and results.



Responsible scale by default

Your teams leave with clear playbooks, guardrails, and ready-to-use monitoring templates – making safe, consistent AI adoption the norm across your business.

Retail roles suitable for this program

Retail Sales Associate
Store Manager
Assistant Manager
Cashier
Stockroom & Replenishment
Contact Centre Agents
Live Chat Agents

DC / Warehouse Operative

E-commerce Operations
Visual Merchandiser

The Results You Can Expect



Measured performance where it counts

We tie every module back to your North Star metrics. In the retail sector, effective implementation of store technology, coupled with proper team training, can significantly reduce operational hours for grocery-format stores by more than half.



Future-ready sales capability

Your workforce won’t just catch up, they’ll leap ahead. By integrating AI-assisted selling and digital tools, we prepare teams to compete in today’s omnichannel marketplace. Organisations that embrace next-gen capabilities are growing at nearly twice the rate of GDP, with 3–5% productivity gains directly attributed to AI.



Safer, more consistent workflows

Your teams graduate with ready-to-use standard operating procedures, checklists, playbooks, and CRM workflows.



Faster adoption & lasting change

New skills don’t fade – they stick. We embed role-based job aids, coaching guides, and change plans to drive adoption across regions and roles.

High-Impact Retail Use Case Examples

Contact Centre & Digital Care

Assisted‑reply and knowledge‑retrieval workflows to reduce AHT, lift FCR, and improve CSAT across voice, chat, and WhatsApp.

Store Operations & Selling

Guided assistance for associates (needs discovery, substitutions, sizing/fit) that improves conversion and basket size while reducing errors.

VIEW SAMPLE CURRICULLUM

Insurance roles suitable for this program

Contact Centre & Sales Retention
Quote-to-Bind Sales
Tied Advisor
Broker/Partner Manager
Account Manager
Client Success

The Results You Can Expect



Measured performance where it counts

We tie every module back to your North Star metrics. In the retail sector, effective implementation of store technology, coupled with proper team training, can significantly reduce operational hours for grocery-format stores by more than half.



Future-ready sales capability

Your workforce won’t just catch up, they’ll leap ahead. By integrating AI-assisted selling and digital tools, we prepare teams to compete in today’s omnichannel marketplace. Organisations that embrace next-gen capabilities are growing at nearly twice the rate of GDP, with 3–5% productivity gains directly attributed to AI.



Safer, more consistent workflows

Your teams graduate with ready-to-use standard operating procedures, checklists, playbooks, and CRM workflows.



Faster adoption & lasting change

New skills don’t fade – they stick. We embed role-based job aids, coaching guides, and change plans to drive adoption across regions and roles.

High-Impact Insurance Use Case Examples

Contact Centre Service & Retention

Assisted‑reply and knowledge‑retrieval workflows to reduce AHT, lift FCR, and improve compliance on disclosures.

Claims Assessment & Adjudication

Document AI and SOP guardrails to shorten turnaround time, reduce leakage, and strengthen audit trails.

VIEW SAMPLE CURRICULLUM

Financial Services roles suitable for this program

SME Relationship Manager
Personal / Branch Banker
Contact-centre / Live-chat Agent
Cards & Payments Operations
Credit & Onboarding Specialist
Wealth / Private Banking Advisor

The Results You Can Expect



Measured performance where it counts

We tie every module back to your North Star metrics. In the retail sector, effective implementation of store technology, coupled with proper team training, can significantly reduce operational hours for grocery-format stores by more than half.



Future-ready sales capability

Your workforce won’t just catch up, they’ll leap ahead. By integrating AI-assisted selling and digital tools, we prepare teams to compete in today’s omnichannel marketplace. Organisations that embrace next-gen capabilities are growing at nearly twice the rate of GDP, with 3–5% productivity gains directly attributed to AI.



Safer, more consistent workflows

Your teams graduate with ready-to-use standard operating procedures, checklists, playbooks, and CRM workflows.



Faster adoption & lasting change

New skills don’t fade – they stick. We embed role-based job aids, coaching guides, and change plans to drive adoption across regions and roles.

High-Impact Financial Services Use Case Examples

Contact Centre Service

Assisted‑reply and knowledge‑retrieval workflows that reduce AHT and increase FCR for fraud, card and everyday banking queries.

Onboarding & KYC

Document AI and SOP guardrails that cut rework and speed case preparation while strengthening audit trails.

VIEW SAMPLE CURRICULLUM

Service roles suitable for this program

Frontline Service Associate
Store/Restaurant Manager
Contact Centre (Service & Sales)
Facilities & Hygiene Technician
Security Officer / Site Supervisor
Field / Account Executive
Operations Coordinator
AP/AR Clerk
People Ops / HRBP
Franchisee / Owner-Operator

The Results You Can Expect



Measured performance where it counts

We tie every module back to your North Star metrics. In the retail sector, effective implementation of store technology, coupled with proper team training, can significantly reduce operational hours for grocery-format stores by more than half.



Future-ready sales capability

Your workforce won’t just catch up, they’ll leap ahead. By integrating AI-assisted selling and digital tools, we prepare teams to compete in today’s omnichannel marketplace. Organisations that embrace next-gen capabilities are growing at nearly twice the rate of GDP, with 3–5% productivity gains directly attributed to AI.



Safer, more consistent workflows

Your teams graduate with ready-to-use standard operating procedures, checklists, playbooks, and CRM workflows.



Faster adoption & lasting change

New skills don’t fade – they stick. We embed role-based job aids, coaching guides, and change plans to drive adoption across regions and roles.

High-Impact Services Use Case Examples

Contact Centre & Digital Care

Assisted‑reply and retrieval workflows that reduce AHT, raise FCR/QA scores, and improve CSAT across voice, chat, and WhatsApp.

Security & Incident Response

Scripted triage, reporting assistants, and escalation playbooks that improve response time and protocol adherence.

Facilities & Hygiene

SOP copilots, checklists, and photo‑based QA that increase first‑time‑right and SLA compliance while lowering incident rates.

Field/Account service(B2B)

Proposal assembly and enquiry workflows that shorten quote‑to‑bind and improve margin discipline.

VIEW SAMPLE CURRICULLUM

Chat to our team today

Let’s discuss your unique needs and get your staff the the trainig they need to excel

BOOK A CALL

Industry experts leading this program

Karl Nchite

Empower Africa’s
‘Top 30 AI Minds in Africa’

Jesse Parvess

Masters Degree
Specialising in AI

Clive Butkow

Ex Managing Director of Technology at Accenture

The Process

Onboarding & Discovery

To kickoff, we run a detailed discovery workshop to capture your goals, roles, processes, and technology environment. From there, we assemble your lecture plan and workshop practicals.

Customised Curriculum

Each lecture is built from ‘plug-and-play’ modules so we tailor the journey to your role requirements, SOPs, and tools; the framework stays standardized to industry best-practices while the context is customized to your organization

12 Weeks Training

The program includes 9 live lectures and 3 interactive workshops led by industry experts. These weekly sessions are supported by self-paced learning and assessments on our proprietary online learning platform.

Implementation Plan

Each team assembles a customised Sales Success Toolkit: playbooks, persona profiles, negotiation guides, CRM dashboards, and ROI reporting frameworks.

Delivery

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Simbarashe Mafukidze

SOUTH AFRICA

“The CatalyzU Sales Fellowship opened my eyes to the real-world side of sales. Learning directly from industry professionals gave me insights you can’t get from books or online courses—this includes rejection handling, managing long lead times, and using AI in the sales process. I’d recommend this program to anyone looking to build or sharpen their sales skills.”

Adesola Adesanya

NIGERIA

“As I reflect on my time in CatalyzU’s fellowship, I am incredibly grateful for the professional growth it has facilitated. It has been a rewarding journey filled with knowledge, connections, and inspiration…”

James van Heerden

SOUTH AFRICA

“The fellowship was comprehensive and full of incredible people who I was able to learn a lot from and add to my personal network. The CatalyzU team have created a rich learning experience that is a lot of fun to complete.”

Elisa Ostet

NETHERLANDS

“What a wonderful journey it was! My compliments to CatalyzU for this excellent and interactive program!”

Shuai Zhang

USA

“Thank you to CatalyzU for the thoughtfully planned curriculum and to all the guest lecturers for their excellent sessions and engaging discussions!”

Mouhammad Dieng